Frequently asked questions

Yes. Your driver guide tailors the tour to your interests and the pace you prefer, and Trina, our tour coordinator, helps plan it with you beforehand.

The start time is up to you. We usually recommend leaving at 7:15am to beat the crowds at Stonehenge.

We collect you from, and bring you back to, your central London hotel or any other central London address.

A few days’ notice helps us make sure a driver is free and plan everything properly, especially for overnight tours, a series of day tours, or travel in the busy summer season. The earlier you book, the more we can tailor the trip to you.

Yes. You will stop at places of historic interest and have time to look around and take photos. If time allows, we will also show you the city on a scenic drive.

No. We leave them out on purpose so you can choose which attractions to visit and where to eat.

Your driver guide will recommend a good country pub or restaurant near where you are at lunchtime. If time is short, you can pick up a sandwich or Cornish pasty to eat in the car.

Tip: a London Pass can save money if you plan to visit several attractions.

Yes, if the driver’s schedule allows. Just tell your driver guide on the day. Extra time is charged at £60 per hour.

In the busy season, please let us know in advance if you think you might want to extend.

Comfortable, top-of-the-range Mercedes vehicles, including minivans and the V-Class. We have the right size of vehicle for couples, families and larger groups.

Inside the arrivals hall, where you come out of customs. Your driver will be holding a sign with your name on it and will help you with your luggage.

Terminals can be very busy. If you can’t see your driver, call us straight away on +44 7702 787 600 and we will arrange an easy meeting point.

At the exit of the arrivals building, ready to greet you as you leave the ship and help with your bags.

Please keep your phone switched on at the airport and the port, so your driver can reach you if anything changes.

We track incoming flights and work 24 hours a day. If your flight, train or cruise is delayed, please let us know your new arrival time as soon as you have it, and we will do everything we reasonably can to adjust your collection, subject to driver and vehicle availability.

Normally 60 minutes. After that, the driver will check with the information desk, have your name called and wait another 10 minutes before leaving the terminal.

If you think clearing customs will take more than an hour, please call us on +44 7702 787 600 so we can ask the driver to wait.

Yes. We also offer cruise port transfers, shopping trips, sightseeing tours, and hourly or daily hire, all at competitive rates.

A 30% deposit secures your booking. We send you a secure payment link for it (a small card charge applies). The remaining 70% is paid in cash to your driver on the day, in pounds sterling (GBP).

Full details are in our Terms & conditions and cancellation policy.

No, tips (gratuities) are not included in our prices.

Please cancel in writing to [email protected].

• Day trips and sightseeing tours: a full refund if you cancel more than 48 hours before; no refund within 48 hours.
• Airport and port transfers: a 100% refund (after a 10% booking handling charge) more than 48 hours before; no refund within 48 hours or for a no-show.
• Multi-day tours: 100% refunded more than 10 days before departure, 50% between 10 and 5 days, and no refund within 5 days.

If we have to cancel because of bad weather, you get a full refund. Everything is set out in our Terms & conditions and cancellation policy.

Yes. We work with travel agents around the world. If you would like to partner with us, email [email protected] with details of your agency and we will be in touch.