Cookie Policy

When you first visit, we ask whether you allow optional cookies. Until you choose, and if you choose "Essential only", only the essential items below are used. You can change your choice at any time with Cookie settings at the bottom of every page. We ask again after six months.

These make the website work and remember your choices. They are never used to track you.

• ae_cookie_choice (cookie, 6 months): remembers whether you allowed optional cookies.
• ae-chat-session-id (session storage, until you close the tab): keeps your conversation with our chat assistant together.
• ae-chat-greeting-shown (session storage, until you close the tab): stops the chat greeting appearing on every page.
• help-text-size (local storage, until you clear it): remembers the text size you picked on our help pages.

With your permission we use Google Analytics to understand, in total, how people find and use the website, so we can improve it. It does not tell us who you are.

• _ga (cookie, up to 2 years): tells visits apart.
• _ga_<ID> (cookie, up to 2 years): keeps the state of your visit.

Google processes this information under its own terms; see how Google uses cookies. If you later choose "Essential only", we delete these cookies.

With your permission we also use Microsoft Clarity to see how visitors use our pages, through heatmaps and anonymised recordings of clicks and scrolling, so we can fix anything confusing. Text you type into forms is hidden from it.

• _clck (cookie, up to 1 year): recognises repeat visits.
• _clsk (cookie, 1 day): links the pages of one visit.
• CLID and MUID (cookies set by Microsoft, up to 1 year): used by Microsoft to recognise the browser across sites that use Clarity.

Microsoft processes this information under its own terms; see the Microsoft Privacy Statement. If you later choose "Essential only", we switch Clarity off and delete its cookies on our site.

Some tour pages show a Google Maps map. Google may set its own cookies (for example NID, up to 6 months) when the map loads. If you have not allowed optional cookies, the map only loads when you press "Show the map".

Our reviews section can show a live widget from a review platform such as TripAdvisor. The platform may set its own cookies when the widget loads. If you have not allowed optional cookies, the widget only loads when you press its "Show reviews" button. The platform's own privacy policy explains how it uses them.

The TripAdvisor rating badge at the bottom of every page is also TripAdvisor's widget. It loads only if you allow optional cookies; otherwise a plain link to our TripAdvisor page is shown instead.

We do not use advertising or tracking cookies, and we do not sell information about your visit.

You can also block or delete cookies in your browser settings. If you block essential cookies, some parts of the website may not work properly, and we will ask for your cookie choice on each visit.

If you have any questions about cookies on our website, email us at [email protected].