Policies
Cookie Policy
This page explains the cookies and similar technologies used on the Airport Express website, why we use them and how you can control them. It sits alongside our Privacy Policy.
Last updated 5 October 2026
The short version
Essential cookies only, by default
Nothing optional runs until you choose.
Two optional extras
Google Analytics and Google Maps, only with your permission.
No advertising cookies
We do not use cookies to track you for adverts.
Change your mind any time
Use "Cookie settings" at the bottom of every page.
Your choice
When you first visit, we ask whether you allow optional cookies. Until you choose, and if you choose "Essential only", only the essential items below are used. You can change your choice at any time with Cookie settings at the bottom of every page. We ask again after six months.
Essential (always on)
These make the website work and remember your choices. They are never used to track you.
- ae_cookie_choice (cookie, 6 months): remembers whether you allowed optional cookies.
- ae-chat-session-id (session storage, until you close the tab): keeps your conversation with our chat assistant together.
- ae-chat-greeting-shown (session storage, until you close the tab): stops the chat greeting appearing on every page.
- help-text-size (local storage, until you clear it): remembers the text size you picked on our help pages.
Optional: Google Analytics
With your permission we use Google Analytics to understand, in total, how people find and use the website, so we can improve it. It does not tell us who you are.
- _ga (cookie, up to 2 years): tells visits apart.
- _ga_<ID> (cookie, up to 2 years): keeps the state of your visit.
Google processes this information under its own terms; see how Google uses cookies. If you later choose "Essential only", we delete these cookies.
Optional: Google Maps
Some tour pages show a Google Maps map. Google may set its own cookies (for example NID, up to 6 months) when the map loads. If you have not allowed optional cookies, the map only loads when you press "Show the map".
Optional: review widgets
Our reviews section can show a live widget from a review platform such as TripAdvisor. The platform may set its own cookies when the widget loads. If you have not allowed optional cookies, the widget only loads when you press its "Show reviews" button. The platform's own privacy policy explains how it uses them.
Advertising
We do not use advertising or tracking cookies, and we do not sell information about your visit.
Contact us
If you have any questions about cookies on our website, email us at info@adlg.co.uk.
Still have a question?
Speak to a real person. We answer calls and emails ourselves, usually within a few hours.