Frequently Asked Questions
Our passengers often ask the following questions. If you have a question that is not answered below, please contact us by email or call for an immediate answer:
Q. How will we locate our airport transfer chauffeur after the flight arrives?
Your airport transfer driver will meet you at the exit from the customs hall inside the airport terminal. Chauffeurs will hold a sign with your name written upon it. The airport terminal can be very crowded, therefore if you cannot locate your driver, please contact us immediately on 079 6190 3275, so we can call the driver and arrange an easy meeting point for you in the terminal.
Q. What will happen if our flight gets delayed?
We operate 24 hours and monitor all incoming flights. So it does not matter how delayed your flight is, or how early it is, there will be a chauffeur waiting for you at no extra cost
Q. How long will the chauffeur wait for us to clear customs?
The chauffeur will normally wait 80 minutes for you before he makes any enquiries. He will check with the information desk and page your name and wait another 10 minutes for you before he leaves the terminal. We strongly recommend that you call us, if you think it will take more than one hour to leave customs, so we can tell the chauffeur to wait for you.
Q. What methods of payment are acceptable?
We accept cash in pounds sterling, US dollars, pounds sterling travellers cheques and all major credit cards which are subject to nominal c/charge.
Q. How long does the journey take from the airport to London City?
It takes 35-60 minutes from Heathrow and 55-75 minutes from Gatwick to London City, depending on the time of the day and traffic conditions.
Q. Can your office contact the chauffeur while he is in the airport terminal or driving?
Yes we can contact with all chauffeurs as every chauffeur carries a cell phone.
Q. Do we do other transfers apart from airport transfers?
Yes. We offer cruise transfers, shopping trips, sightseeing tours and hourly/daily hire at a very competitive rate.
Airport Express are well trained, experienced, courteous, and knowledgeable who also can provide you sightseeing tours of London, Stonehenge, Bath, Cotswold and Oxford.
Our Fleet and Drivers
All our airport cars are fully insured and licenced by public carraige office. Our fleet consists of sedan car service, executive car services, mercedes chauffeur car west london, E-Class mercedes, S-Class mercedes, standard mini vans, large mini vans, mini buses, 6 seater van, 7-14 seater minibus. Most of the airport cars fitted with setalite nevigation systems that helps our drivers to choose the best and quickest routes for your destinations.
All our chauffeurs are well trained experienced, courteous and knowledgeable. All our chauffeurs are registered with the public carraige office. Our london chauffeur service is driven by experienced collar and tie london chauffeurs who also are knowledgeable in london sightseeing tours, stonehenge, bath, cotswold, oxford and cambridge for private individuals and small groups.
For a Quick Quotation, Please Email Us and we will reply to you within 12 hours